Sometimes well-meaning new users will introduce themselves with a message like this:
I just started using [your product], and it looks great!
- Enthusiastic Newbie
[their whole life story leading up to discovering your product]
Anyway, your product is great, but it would be even better if you added [feature X], [feature Y]. Oh, and [feature Z]...
Meanwhile, you have customers who've been using your product for months or years, quietly finding workarounds for features they wished they had.